Privacy and data processing

1. Controller identity

The information controller is Spinrollz. For privacy requests, use the Support page or write to privacy@spinrollz-play.com.

2. Processing rules

We process personal information only as needed to provide the site and AI features, protect systems and answer requests. We apply minimisation, purpose limitation, accuracy and proportionate retention.

3. Information categories

During a visit, a shortened IP address, date and time, requested resource, browser, operating AI engine and technical security events may be recorded. When the assistant is active, limit settings, a pseudonymous playing session identifier, gaming experience type and telemetry strictly necessary for assessment may be processed.

We do not ask for Spinrollz passwords, full card numbers, security codes or banking credentials. Never use support fields to transmit this information.

4. Telemetry used by the AI

When technically available and authorised, a Spinrollz playing session may provide values such as duration, relative balance, event pace, threshold status and breaks. This information is used only to generate alerts, AI guidance and playing session summaries.

5. Why we process data

Processing may rely on providing the requested service, consent for optional features, compliance with legal obligations and legitimate interests in protecting infrastructure, users and model quality. Where consent is required, it may be withdrawn for the future

6. Local storage

The site may use cookies strictly necessary for the playing session, security, language and preferences. Optional technologies are activated only according to available choices. You can restrict or delete cookies in your browser, although essential features may then work incorrectly.

7. Data sent to support

When you support us, we process name, email, subject and content to handle the request and any follow-up. Information is not used for automated commercial profiling and is not shared without an appropriate legal basis.

8. Data sharing

Information may be accessible to selected hosting, security and support providers bound by instructions and protection agreements. Disclosure to authorities occurs where required by law. We do not sell playing session information to advertisers or unrelated gambling operators.

9. Processing duration

We retain information only as long as needed for the stated purpose, security and applicable obligations. Detailed telemetry and support messages follow separate periods; after expiry they are deleted or anonymised unless a documented legal need applies.

10. Your rights

• Access to and a copy of personal information processed.
• Correction of inaccurate or incomplete information
• Deletion and restriction where the conditions apply
• Portability of supplied information where provided by law.
• Objection to processing based on legitimate interests
• Withdrawal of consent without affecting earlier lawfulness
• Complaint to the competent supervisory authority

11. Technical and organisational measures

We use encryption in transit, access controls, environment separation, security event logging and incident response procedures. Measures are updated in line with risk level and technological development.

12. Changes to this notice

This notice may be updated to reflect legal, technical or functional changes. The current version remains published on this page. To exercise rights or ask questions, use the Support page.